Returns & Refunds Policy
Refunds and Returns Policy
Our website address is: https://galaxystixcarts.com/
Last updated: [10th-Ocotber-2023]
1. Refunds
At Galaxy StixCarts, we are committed to providing our customers with high-quality products and exceptional service. If, for any reason, you are not satisfied with your purchase, we offer a clear and straightforward refund policy to make your experience as smooth as possible.
1.1. Eligibility for Refunds
To be eligible for a refund, please ensure that you meet the following conditions:
- You must request a refund within [Insert Number] days of receiving your order.
- The product must be in its original condition, unopened, and unused.
- You must provide a valid proof of purchase (order confirmation or receipt).
1.2. How to Request a Refund
If you meet the eligibility criteria for a refund, please follow these steps:
- Contact our dedicated customer support team at [Insert Customer Support Email] to initiate the refund process.
- Our team will provide you with instructions on how to return the product.
- Once we receive the returned product and verify its condition, we will process the refund.
1.3. Refund Timeline
Refunds will be processed within [Insert Number] days after receiving the returned product. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
1.4. Refund Options
You may choose to receive your refund in the following ways:
- A credit to your original payment method.
- A store credit that can be used for future purchases on our website.
2. Returns
We want you to be completely satisfied with your purchase. If you need to return a product, please follow our returns policy.
2.1. Eligibility for Returns
To be eligible for a return, please ensure that you meet the following conditions:
- You must request a return within [Insert Number] days of receiving your order.
- The product must be in its original condition, unopened, and unused.
- You must provide a valid proof of purchase (order confirmation or receipt).
2.2. How to Request a Return
If you meet the eligibility criteria for a return, please follow these steps:
- Contact our dedicated customer support team at [Insert Customer Support Email] to initiate the return process.
- Our team will provide you with instructions on how to return the product.
- Once we receive the returned product and verify its condition, we will process the return.
2.3. Return Timeline
Returns will be processed within [Insert Number] days after receiving the returned product. Please allow additional time for the refund to appear in your account based on your payment method and financial institution.
2.4. Return Shipping Costs
If you are returning a product due to a change of mind or a non-defective item, you may be responsible for return shipping costs. However, if the return is a result of our error, such as shipping the wrong product, we will cover the return shipping expenses.
3. Exceptions
Please note that certain items may not be eligible for returns or refunds due to their nature. These may include:
- Perishable goods.
- Products that pose a health or safety risk.
- Custom-made or personalized items.
4. Contact Us
If you have any questions, concerns, or need assistance regarding our refund and return policy, please contact us at [Insert Customer Support Email]. Our dedicated support team is here to assist you and address any issues you may have.